# Emma AI in Hospitality
Type: Customer Service Software
Description: EMMA is an AI hospitality platform that acts as an omni-channel AI concierge for hotels. It handles guest requests via voice or text, automates workflows across PMS, CRM, and service departments, and provides a unified dashboard for hotel operations. The platform aims to reduce wait times, enable upselling, and personalize guest experiences.
Services: AI Concierge
Software: Workflow Automation Platform